Fraud Protection Section
What do I do if there are unauthorized transactions on my account statement?
You should call the Bank immediatley and speak with someone in the Customer Accounting Department. You will probably be asked to fill out affidavits stating that the transactions in question were not your own which will give the Bank permission to work with authorities to track down the source of the transactions and prosecute if necessary. You will likely be given "provisional credit" for the transactions. That means that the Bank will give you back the money for the unauthorized transactions. If the transactions are later found to be yours, you will then be required to return the "provisional credit".
What do I do if my debit card is missing?
Call the bank to report your missing card as soon as you notice it is missing. If it is after hours, you should call the "Hot Card" number 800-554-8969 (if out of the US call 973-682-2652).
What do I do if my Hometown MasterCard is missing?
If your RNB Hometown MasterCard is missing, call 800-325-3678 as soon as you realize it is missing.
Why is online banking a good tool to help protect my accounts?
Online banking is a way to monitor the activity in your banking accounts on a daily basis. You can be sure that the transactions that are posting to your account are indeed yours, and if there are fraudulent changes...you can catch them earlier and reduce the potential losses and hassle. Also, you might catch that debit card transaction you forgot to put in your register.
I've heard a lot of talk about scams that I need to be aware of, can you give some information on these?
As criminals become more creative, we need to exercise extreme caution with our personal information. Randolph National Bank will never send you an email or text message requesting personal information such as PIN numbers, account numbers (we have them...we don't need them), social security numbers, etc. Other financial institutions would not ask for this kind information in such an unsecure manner either, so just know that you should not give it out.
Lottery Scams
If you did not enter a sweepstakes or lottery (especially one in another country) then the notice that you just won a large sum or money is a scam. Don't give them any information or send them any money...PERIOD!
eBay Scams
If you are selling items on eBay never agree to accept a check of any kind written out for more than the amount of the item you are selling. More than likely it is a scam, and after you cash the check, send them the item and possible refund them the balance of the check, you will likely learn that the check was fraudulent. Not only will you have lost the item you were selling, but you will have to pay the bank back for the money you spent and/or sent back to the individual.
Foreign Diplomat Needs Help
If someone from another country sends you a letter stating that they have a lot of money that they need help getting to the United States inorder to help get them out of a country with an oppressive government (or something similar)...it is a scam. The first question to ask...why me? Do you know this person? Where would they ever have gotten your name and address? They will take your information and your money. Throw the letter or email in the trash!
Safegaurding Your Identity Brochure