Frequently Asked Questions
Q: Is Online Banking Free?
A: Yes, Randolph National Bank does not charge a fee for Online Banking.
Q: What are the system requirements for Online Banking?
A: Online Banking from RNB can be accessed from computers using the operating systems and the web browsers listed below. If you generally log in using one browser or computer, and at another time you use a different browser (perhaps you update your browser) or a different computer, you will receive security challenge questions. This is a security feature. It is designed to verify that you are who you say you are, despite using a different web browser or a different computer than you have in the past. For the best view, your screen resolution should be set at 1024 x 768 pixels. If you have questions, please contact our Customer Support Department at the Main Office during regular business hours at 802-728-9611.
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System Requirements
PC Operating Systems: Windows 2000, Windows ME, Windows XP and Vista:
- Microsoft Internet Explorer version 7.0 or higher
- Netscape Navigator version 7.0 or higher
- Mozilla Firefox version 2.0 or higher
- Opera version 7.54 or higher
Mac Operating System X:
- Netscape Navigator version 7.0 or higher
- Mozilla Camino version 0.8.1 or higher
- Apple Safari version 1.0 or higher
- Mozilla Firefox version 1.0 or higher
- Opera version 7.54 or higher
Q: Can I make transfers to other peoples accounts?
A: Only by using the Bill Pay feature to send them a check, but it is not possible to directly transfer to somebody else’s account.
Q: How frequently are the balances updated in my account?
A: Most transactions update immediately to your account. Our ATM transactions are updated overnight, so you will see them the next day. Point-of-sale transactions do not show up immediately in your account balances either. Depending on the vendor, they can take a few days before they are posted.
Q: What happens if I forget my user name and/or password?
A: After three unsuccessful attempts to log on to your account, the system will lock you out. Please call Customer Support at 802-728-9611 and they can help you unlock your account and assist you in getting into your account.
Q: Can I download my transaction history to a finance application?
A: Yes, you can export your transaction history in the following formats: Comma Separated File (.CSV); Quicken Interchange Format (.QIF) - Intuit Quicken; Open Financial Exchange (.OFX) - Microsoft Money; and Intuit Interchange Format (.IIF) - Intuit QuickBooks. Instructions for doing this can be found on the Online Help when you are logged into Online Banking.
Q: Why do XXXX's appear over part of my account number?
A: This is a security feature that protects your account numbers from unauthorized viewing.
Q: Can I make my loan payment online?
A: Yes, you can use the Express Transfer option (this can be found on its own button or under the Transfer option) to transfer funds from one of your deposit accounts to your loan. You can make a regularly scheduled payment and/or an additional principal payment. You can also set up re-occurring payments through the New Scheduled Transfer option located under Transfers.
Q: What is the difference between a "Regular Payment" and a "Principal Only Payment"?
A: A "Principal Only Payment" will reduce the principal balance. This transaction type will not advance the payment schedule. A "Regular Payment" will satisfy the current payment amount due. This transaction type will advance the payment schedule.